Guideline

High-Caliber Bathware

Customer Guideline

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Product Care

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Warranty

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ORICON

Customer Guideline

  • To ensure uninterrupted pressure of water, it is advisable to keep the pipelines with minimum number of bends, which will support smooth flow of water.
  • All the supply lines must have vent pipes. these vent pipes help in removing air-locking in the water supply to give a smooth flow of from the fittings.
  • Prior to plastering or fixing tiles, test the working of all the installed concealed fittings on a high pressure to check for leakage insert, if any.
  • Use 25mm pipelines rather than 20mm which will help in overcoming scaling inside the pipelines and will sufficient space for the water flow.
  • Place the outlet point in the overhead tank least 25cm above the ground level of the tank. this prevents the flow of foreign particles, sand etc., along with water supply in to the fittings and thereby prevents the possible damage to the working parts. clean the tank thoroughly before the supply starts. it is suggested that the overhead tank must be cleaned at regular intervals to avoid in flow of foreign particles.
  • Clean the aerators provided in the items at regular intervals for a perfect foam flow of water from the fittings.
  • To product the fine finish of fittings from dirt, stains and other damages during construction, cover them with cloth or polypack after their installation, till they come into actual use.
  • Clean the fittings regularly with normal soap or remove scaling or stains. do not use strong detergentsas this may cause damage to the chromium finish used on all company products.
  • It is suggested that center to center distance for hot & cold inlet for all wall mounted mixtures should be maintained at 165mm where any of our wall mixers from different ranges can be easily installed without any problem.
  • Do not use harsh cleaning agents containing abrasives and acids. instead, use a soft sponge or wet cloth with soapy water or diluted vinegar to protect the colour coated finish.
  • Buy company products from company’s authorised dealers only to ensure genuine quality materials.
ORICON

Product Care

  • The Best General Maintenance Is Regular Cleaning – Wipe The Tap With A Dry Towel After Use
    Even though our finshes are considered durable, you should never use any abrasive type cleaners, clothes, or pads to clean your fixtures. Always try and keep your finshes clean and dry. Trapped moisture on the surface of your finish can lead to staining and scaling. Astringent cleaners, chlorine, bleach, along with acidic based organic cleansers are potentially harmful to these finishes. Chrome plated finishes are very tarnish resistant. However, they are not indestructible and can scratch and mar.
  • Do not allow water spots to dry on the fixture. Keep the surface clean and dry after use.
  • Periodic cleaning can be done by applying mild soap with a soft clean cloth to gently remove surface spots.
  • Never use cleaners with bleach, abrasives, or vinegar. Never use any type of abrasive pad or sponge.
  • What Cleaning Products Can Cause Damage To Finishes?
    Always blot dry any water from faucet surface. Allowing water to evaporate on the surface can lead to build up of mineral deposits. Cleaning with a damp non-abrasive sponge and buffing it dry with a clean soft cloth should help keep your product looking beautiful. To remove water spots, use warm water and a soft, damp cloth. Hard water stains may be removed using a 50/50 solution of white vinegar and water. Make certain that you rinse thoroughly with water afterward.
  • Avoid using the following which can damage your finish.
  • Avoid industrial cleaners and abrasive cleaners, such as those used for toilet bowls, green Scotch Brite heavy duty scrub sponges, Scrubbing Bubbles Bathroom Cleaner and Lysol Basin Tub, Soft Scrub, and Tile Cleaner.
  • Avoid products that state on the label that they remove tarnish and rust, and those containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents.
  • Avoid harsh abrasives or polishes.
  • Avoid bleach-based cleaners.
  • Please Note:
    We are committed to providing you with the best quality and cosmetic finish to your sparkling new faucet each time, every time. Please ensure the installer, technician or plumbers handle and install the product with due diligence, it is very easy for someone to blame a third party if the product is damaged.
ORICON

Warranty

  • CONDITIONS OF WARRANTY
    In case of only manufacturing defect in the product, company shall either repair the defect or replace the piece with a product of equivalent value.
  • This warranty will not be valid for the products for or parts there of that don’t use originalcompany spare parts and which have been repaired by unauthorized / unqualified persons.
  • In case of any amendment made to the certificate, this warranty is non-transferable and invalid.
  • The customer will have to bear the risk and cost of returning the product that is found to be defective during the specified period to company.
  • Company shall not be liable for any incidental, consequential, exemplary, special or punitive damages, or for any loss of revenue, profit or use arising out of breach or this warranty or in connection with the sale, maintenance, use, operation or repair of any company product. in no event will company be liable for any amount greater than the purchase price of a defective product.
  • This warranty specifically excludes hoses, rubber components and other consumable.
  • Customer are require to keep original invoice and warranty card safely and need to produce the same when asked in order to avail this warranty.
  • Damage of any product or parts there of due to any of the following causes will not be covered under this warranty.
    1. User’s or its agent’s misuse, negligence, accident or faulty installation.
    2. Improper maintenance of the product by not abiding the company printed instruction manual / customer guidelines.
    3. Dirt, lime-scale or aggressive cleaning chemicals.
    4. Unauthorized alterations to the products.
    5. Normal wear tear.
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